How KingdomTopia handles account data, support tickets, server logs and the limited information needed to run the website and community tools.
We may collect your email address, username, password hash, kingdom selection, profile settings, support tickets, Discord-linked support context, moderator notes and server activity that helps us run the realm. If you contact us, we also keep the messages, screenshots and clips you send us so staff can investigate properly.
We use data to sign you in, keep your account in sync across devices, store support requests, manage moderation, track progress, send replies and maintain the website, Discord support flow and in-game systems.
We do not sell your personal data. We do not use your information for advertising. We do not build ad profiles, and we keep data use focused on operating the server, helping players and protecting the community.
Some parts of the site rely on trusted third-party services such as Supabase for authentication and Discord for community support. Those services may process your data according to their own terms when you use them. We only share data when a service is necessary, when staff needs it to help you or when the law requires it.
We keep account and support data as long as it is needed for the server, moderation, safety, audit history or your ongoing use of the website. Some moderation logs may be retained longer if they are needed to resolve disputes, investigate abuse or keep a reliable record of staff actions.
You can update parts of your profile where the site allows it, change your cookie choice using the banner and ask staff to review, correct or delete data when appropriate. For privacy concerns, use a support ticket on Discord.
We use reasonable safeguards to protect data, including authentication controls, access limits and staff-only moderation tools. No online system is perfect, so you should still use a strong password, keep your login private and report suspicious activity quickly.
If the website stores information about you, you can ask staff what is stored, request corrections to inaccurate profile data and ask for help if your account is no longer accessible. We may need to verify that the request is really yours before making changes.
Some services we use may store or process data in different regions. By using the website and linked services, you understand that your information may be handled outside your local jurisdiction where those services operate.
KingdomTopia is a community Minecraft server and may be used by younger players. If a parent or guardian has questions about an account, they can contact staff. We may take additional steps when handling account issues involving minors.
If you want to know what data we hold about you, need help with an account issue or want to make a privacy request, open a support ticket and staff will help you through the process.